Refund policy

Last updated: October 16, 2026

Returns

We accept change-of-mind return requests for ready-made, non-personalized products within 14 days of delivery. Board to Badge products, personalized products, and other custom-ordered products are excluded from change-of-mind returns.

Where returns are accepted, items must be returned in the same condition, unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns. For accepted change-of-mind returns, a 15% restocking fee based on the price paid for the returned item will be deducted from your refund instead of a separate deduction for actual outbound shipping costs. This restocking fee does not apply to damaged, defective, or incorrect items. If you choose a replacement product, you are also responsible for the shipping cost of sending that replacement to you.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Board to Badge products, personalized products, and other custom-ordered products are not eligible for change-of-mind returns. Please contact us at stikman.originals@gmail.com if there is an issue with your item. Please also refer to the Damages and issues section above.

Custom-order cancellations

To cancel a custom order, please contact us at stikman.originals@gmail.com within 24 hours of placing your order. We must receive your cancellation request before production begins. Requests received after 24 hours or after production has begun will be considered individually. Partial refunds may apply if work has been initiated on any aspect of the item.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at stikman.originals@gmail.com.